She believes that with good standards and processes, it is possible to cut medication errors or get rid of them altogether. “We use them just in time, so we can reduce inventory cost,” Dr Fathema says. Through an online storage system, all staff and medication suppliers can view the available stocks. The hospital has transformed the storage of medication as well. Before lean management was introduced, the hospital previously could only serve up to 300 patients a day. “We can close the claims for 2,000 patients daily and send to BPJS (Indonesia’s Social Security Administration Agency for Health) in one day, using technology,” she explains. Now, the billing for health insurance claims is more streamlined and takes up less time.
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“We have indicators and standards for every process,” she remarks. A key priority for her is to upskill her doctors and staff too, she adds.ĭr Fathema was the face of lean management at Pelni Hospital, where she sought to eliminate waste in processes. If staff are working in the right environment, they are able to keep providing quality services, she points out. It is a priority for her to make sure that her staff “can work easily”, and in “comfortable” environments. “You do not have to always ask consultants,” she notes.
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In her prior stint as President Director of Pelni Hospital, she frequently reached out to her employees on the lower levels for their opinions on how to improve the hospital’s processes. This creates a virtuous cycle – if hospital leaders respect their staff, their staff will respect the patients, she believes.ĭr Fathema’s priorities lie in three key areas: empowering her staff eliminating waste in processes and creating better patient journeys and quality services. “You can ask for the wisdom of your employees and they can give you solutions,” she tells Hospital Insights Asia. “As a leader, your life is easier.”ĭr Fathema, who is settling into her new role as President Director of state-owned hospital group PT Pertamina Bina Medika, has a three-part vision for healthcare 4.0 – and people are central to it. Great app, lame new logo The best personal phone internet browser because of the unique and accessible way Firefox places my most used sites right under the search bar, so I can get there with a single click-and be signed in already! For sites that I don’t use as often, or for random searches, I usually use chrome due to its better speed.“Interaction with your staff is very important,” says Dr Fathema Djan Rachmat.It has everything you need to care for your browsers in the most simple manner.
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Browser Care provides detailed information on each item.
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